Conference Agenda

8:00 Registration (Conference doors open at 9:30)
10:25 Last Mile Fulfilment Asia + IoT Asia Joint Opening Ceremony @Unplugged Stage
(LMF Asia Conference follows after at the Fulfilment Stage)
11:00 Transition (10 mins)
DIGITAL TRANSFORMATION TOWARDS THE FUTURE OF E-COMMERCE
11:10 Fashion on an API to Support Tomorrow’s New Retail
- Reinventing supply chains and logistics for an omni-channel New Retail model
- Moving towards cloud factories to monitor supply chains and identify inefficiencies in real-time
- Developing agile digital supply chains and fulfilment capabilities to cope with e-commerce demand volatility
Aadi Vaidya, Chief Operating Officer, Zilingo (Singapore)
Keynote Presentation 11:30 The Evolution of National Postal Companies – Charting the Journey Back Towards Relevance
- How can NPCs remain relevant and profitable in today’s digital world?
- Infrastructure, process and systems requirements to enable transformation from national postman to parcel delivery leader
- Eliminating customer and merchant frictions limiting the growth potential of NPCs
Alex Tan, Group Chief Digital and Technology Officer, Singapore Post (SingPost) (Singapore)
Panel Discussion 11:50

Panellists
Alex Tan, Group Chief Digital and Technology Officer, Singapore Post (SingPost) (Singapore)
Sangeetha Ranganath, Head of Digital, Pos Malaysia (Malaysia Post) (Malaysia)
Thapanee Amarinrat, Vice President of Customer Conversion Department (International), Thailand Post (Thailand)

 

Moderator:

Mradul Khandelwal, Vice President - Business Development, LogiNext Solutions (India)

12:30 Lunch Networking Break
OPTIMISING RETAIL CHANNELS FOR IMPROVED FULFILMENT
1:30 Enhancing the Omni-Channel Fulfilment Network
- What does it mean to be truly omni-channel?
- How innovations in omni-channel retailing and e-Commerce logistics go hand-in-hand
- Successfully implementing omni-channel capabilities to reap profits while building a competitive advantage
Raman Arora, Head of Omni-Channel & Technology, Luxasia (Singapore)
1:50 Defining your Omni-Channel Strategy between Offline and Online
- Creating truly omni-channel capabilities offering seamless product discovery, testing and purchase
- Adding more value to your customer journey via creative online and offline experiences
- Achieving seamless yet differentiated services across your physical and digital channels
Anil Srinivas Chilla, Senior Director / Regional Lead for Ecommerce (Asia, Middle East & Africa),
Levi Strauss & Co. (Singapore)
2:10

Transforming Physical Channels into Mini-Fulfilment Centres via Click-and-Collect Models
- Creating customer 'peace of mind' in online transactions via click-and-collect

- Enabling online-to-offline (O2O) retailing to ease costs for both buyer and seller, while ensuring product authenticity via in-store order fulfilment
- Click-and-collect as a low risk, high return option in addressing fulfilment and payment challenges for e-commerce in Indonesia

Cayadi Sutanto, General Manager for Corporate Business Development, PT. Bhinneka Mentari Dimensi (Bhinneka.com) (Indonesia)

2:30

[PANEL] Supporting the Growth of Today’s Retail ‘Multinationals’
- Developing human capital and building tech capabilities of local retailers to compete in an increasingly borderless
market and align to modern consumers’ digital consumption
- Development of critical logistics and fulfilment infrastructure to support the growth of domestic and regional e-Commerce
- Public sector’s role in facilitating trade and boosting e-Commerce in and across the region

Panellists:
Alvin Teo, Regional Operations | Logistics, Shopee (Singapore)
Marita Abraham, Chief Markting Officer, Zilingo (Singapore)

New Soon Tee, Cluster Director - Trade & Connectivity, Infocomm Media Development Authority (IMDA) (Singapore)

Moderator:

Shivaji Das, Partner and Managing Director (Asia Pacific), Frost & Sullivan

LMF ASIA 2019 ROUNDTABLE DISCUSSIONS

 

First Round of Discussions

3:00 - 3:30

 

Second Round of Discussions 3:30 - 4:00

LMF Asia's roundtables allow for interactive discussions between conference delegates, with the discussions facilitated by Roundtable Hosts.

Participants explore and sicuss on specific topics unique to each roundtable, from go-to-market strategies for specific market clusters for the region, to retail and fulfilment-focussed technologies and how to realistically implement such solutions considering realistic business and ROI considerations.

GO-TO-MARKET ROUNDTABLES TECHNOLOGY ROUNDTABLES

Singapore, Malaysia, Indonesia, Philippines
Roundtable Hosts:

Zaldy Masita, Chairman, Indonesia Logistics

Association (ALI) / Chief Executive Officer, Paxel

(Indonesia)

Artificial Intelligence in Supply Chain - Real or Hype?
Roundtable Hosts:
Mahmood Kalantar, Director, Prowler.io (Singapore) (representative TBC)

Greater Mekong Sub-Region

Roundtable Hosts:

Somkiat Chaisuparakul, Vice President, Thai E-Commerce Association / Chief Executive Officer, Thaishop e-Commerce Ltd (Thailand)

Is Your Warehouse Logistics Future-Proof?
Roundtable Hosts:
Jugal Kishore (JK) Sharma, IoT Business Leader, Lenovo (USA)
South Asia
Roundtable Hosts:
Kumar Rajagopalan, Chief Executive Officer,
Retailers Association of India (India)
Enabling the Future of Next-Generation Delivery
Roundtable Hosts:
Ayesha Zafar, Assistant Vice President for
Business Development, Locus (India)
East Asia
Roundtable Hosts:
Joseph Yuen, Board Chairman, Hong Kong Federation
of E-Commerce
/ Rotating Chairman,
World Trustmark Alliance (Hong Kong)
 
CREATING CUSTOMER-CENTRIC FULFILMENT
4:00 Building Fulfilment Around Your Customer
- Putting customer satisfaction at the heart of your order fulfilment and delivery experience
- Effective communications and fulfilment transparency to reduce customer anxiety and build customer
loyalty pre and post-delivery
- Working with your fulfilment partners to deliver a memorable ‘Door Step’ experience to your cuhstomers
Vykintas Mineikis, Cluster Operations Director (Singapore, Malaysia, Hong Kong, Taiwan, Brunei),
ZALORA Group (Malaysia)
4:20

Personalising and Creating the High-Touch Customer Service to Build Loyalty
- Moving from personalisation to individualisation – the new standard for personalised customer engagement
- Key interactions, data, content, and metrics essential to deliver individualised customer communications
- Extending customer individualisation from online experience to order delivery andfulfilment to generate loyalty up to the last mile

Babul Balakrishnan, Head of Customer Experience, DHL eCommerce (Singapore)

4:40 Solving the Goldilocks Problem in Retail via Operational Excellence
- Why operational excellence is key in a customer-centric e-Commerce environment
- Getting the right product in the right place at the right time via smart inventory management,distribution and demand planning
- The importance of data analytics and technology towards achieving operational excellence
Atirak Mehra, Senior General Manager for Supply Chain,
PT. MAP AKTIF Adiperkasa Tbk. (a MAP subsidiary company) (Indonesia)
5:00 End of Conference Day One | Networking Reception
8:00 Registration (Conference doors open at 9:00)
COMPETING IN A CHANGING AND INCREASINGLY COMPETITIVE E-COMMERCE MARKET
10:15 Opening Remarks by Conference Organiser
10:20

[PANEL] Remaining Competitive in Today’s Retail e-Conomy
- Start-ups & SMEs vs. e-Commerce giants – to co-exist, compete, collaborate, or consolidate?
- Sustaining customer and revenue growth in an increasingly globalised e-Commerce market
- Delivering on customer needs and priorities over ‘good-to-haves’ and general industry practices

Panellists:
Stephanie Susilo, Head of Fashion, JD.ID (Indonesia)

10:50 Counterfeits – Finding a Cure for the Cancer of e-Commerce
- Curbing the proliferation of counterfeits in e-marketplaces via regulation and public policy, and policing of e-marketplace resellers
- Investing in machine learning and automated systems to detect, identify, and police counterfeit goods in the e-marketplace
- Building a blockchain-backed ‘digital passport of goods’ – is it a realistic solution to anti-counterfeiting?
Jiawen Ngeow, Group Chief Operations Officer, iFashion Group / Co-Founder, MEGAX / Advisor, GreenLink.io (Singapore)
11:10 [PANEL] Effecting Meaningful Innovation in e-Logistics
- Aligning e-logistics innovation initiatives to customer convenience throughout the order fulfilment journey
- Capacity, communications, cost, or convenience – which one holds top priority for ASEAN consumers?
- What technologies for e-logistics are most effective in contributing towards bottom-line growth, operational efficiency, and ultimately customer satisfaction?
Panellists:
Ludovic Terru, Chief Logistics Officer, SEPHORA Digital Asia (Singapore)
Raman M K, Lead Business Evangelist, Exotel Techcom (India)
Zach Tan, Vice President of Business Development, PROWLER.io (Singapore)
11:40 Going from Automated Warehouse Logistics to a Smart Distribution Centre with Industry 4.0 Technology
- What are the hardware and software components to support an intelligent, connected and optimised smart warehouse?
- The crucial roles of machine learning, artificial intelligence, and the Internet-of-Things in powering the intelligent warehouse
- Breaking the bottlenecks in warehouse innovation: performance, cost, and disarray
Jugal Kishore (JK) Sharma, IoT Business Leader, Lenovo (USA)
12:00 Lunch Networking Break
TACKLING ASIA’S FULFILMENT CHALLENGES
1:00

[PANEL] Overcoming the Challenges of Urban Logistics, On-Demand, Same and Next-Day Delivery in Asia

- How can retailers and fulfilment service providers cope with consumer demands for rapid deliveries, while managing operating costs and keeping prices down?
- Exploring innovations in urban logistics, from fleet optimisation, new shipping models, and unmanned delivery vehicles
- Is shared economy fulfilment a temporary or long-term option to enable on-demand deliveries?

Panellists:
Atirak Mehra, Senior General Manager for Supply Chain, PT. MAP AKTIF Adiperkasa Tbk. (a MAP subsidiary company) (Indonesia)
Dr. Lynette Cheah, Ph.D., Assistant Professor, Engineering Systems and Design (ESD), Singapore University of Technology and Design (SUTD) (Singapore)

Raman M K, Lead Business Evangelist, Exotel Techcom (India)

1:30

Maximising Last Mile Resource Utilisation Using AI to Deliver More with Less

- Utilising dimensional and conditional data for real-time insights in aid of resource allocation from supply chain to fleet operations
- Generating accurate forecast models to manage dynamically changing e-commerce demands
- Last Mile footprint optimisation to position your delivery points where they are required most
Gaurav Bajaj, Director, PROWLER.io (United Kingdom)

1:50 The Power of eTrust in Developing Shoppers’ Trust and Fuelling Cross-Border E-Commerce
- Addressing consumer mistrust towards e-commerce transactions and cybersecurity to drive e-commerce transaction volume growth
- Establishing trustworthy cross-border trading environment and encouraging the development of SME retailers through strengthening security and integrity of e-commerce transactions
Bruce Ho (He Da Yao), International Business Director, Shenzhen eBusiness Better Service Center (EBS) (China)
2:10

[PANEL] Taxes, Duties, and the Digital Economy
- Understanding international and regional trade agreements impacting e-commerce in Asia
- Weighing the pros and cons of tax and duty de minimis abolishment to e-commerce, fulfilment, and customs sectors
- Implications of current global developments such as the US-China trade war and Brexit to cross-border e-commerce


Panellists:
James Penn, Chairman, Cambodian Association of E-Commerce (Cambodia / Hong Kong)
Dr. Raymon Krishnan, President, The Logistics & Supply Chain Management Society (LSCMS) (Singapore)

Somkiat Chaisuparakul, Vice President, Thai E-Commerce Association / Chief Executive Officer, Thaishop e-Commerce Ltd (Thailand)
Moderator:
Joseph Yuen, Board Chairman, Hong Kong Federation of E-Commerce / Rotating Chairman, World Trustmark Alliance (Hong Kong)

LMF ASIA 2019 ROUNDTABLE DISCUSSIONS

First

Round of

Discussions:

2:40 - 3:10

 

Second 

Round of

Discussions:

3:10 - 3:40

LMF ASIA 2019 ROUNDTABLES
GO-TO-MARKET ROUNDTABLES TECHNOLOGY ROUNDTABLES

Singapore, Malaysia, Indonesia, Philippines
Roundtable Hosts:

Zaldy Masita, Chairman, Indonesia Logistics

Association (ALI) / Chief Executive Officer, Paxel

(Indonesia)

 

Artificial Intelligence in Supply Chain - Real or Hype?
Roundtable Hosts:
Mahmood Kalantar, Director, Prowler.io (Singapore)

Greater Mekong Sub-Region

Roundtable Hosts:

Somkiat Chaisuparakul, Vice President, Thai E-Commerce Association / Chief Executive Officer,Thaishop e-Commerce Ltd (Thailand)

Enabling the Future of Next-Generation Delivery
Roundtable Hosts:
Ayesha Zafar, Assistant Vice President for
Business Development, Locus (India)
South Asia
Roundtable Hosts:
Kumar Rajagopalan, Chief Executive Officer,
Retailers Association of India (India)
 
East Asia
Roundtable Hosts:
Joseph Yuen, Board Chairman, Hong Kong Federation
of E-Commerce
/ Rotating Chairman,
World Trustmark Alliance (Hong Kong)
 
ECOMMERCE WORLD 2019 Powered by the Hong Kong Federation of E-Commerce (HKFEC)
3:40 The Future of Retail Customer Experience: Engaging the Channel-Less Consumer
In recent years, there has been a tsunami of content about the need to move from ‘multi-channel’ to ‘omni-channel’; in fact, conventional wisdom has retailers thinking about their interactions with customers regarding the channels they use. However, there remains a critical problem that customers don’t view retail brands through a ‘multi-channel or omni-channel’ lens, and hence the need for retailers to understand the channel-less customer and examine the challenges and opportunities that lay ahead.
Nicholas Kontopoulous, Head of APAC and EMEA Commerce Cloud Marketing, Adobe
4:00 Russia and the Silk Road Initiative – Unlocking Synergies in E-Commerce Between Russia and the Belt and Road Region
Anastasia Kovaleva, China Representative, (Russia) National Distance Selling Association (China)
4:20

Japan’s E-Commerce Industry: An Overview of Current and Upcoming Developments

- Outlining current key issues in Japan’s e-commerce sector and how these are being addressed
- Status of inbound and cross-border trade in Japan – unlocking opportunities for partnerships
- Understanding Japan’s e-commerce security situation and potential data war and its implication to cross-border e-commerce
Kazutoyo Kawazure,
Executive Director, Japan E-Commerce Consultant Association (JECCICA) (Japan)

4:40 E-Commerce Challenges in the Face of Current Technology and Cybersecurity Developments
The so-called Fourth Industrial Revolution will change the world and the way we do business. As more and more businesses move online, how will Industry 4.0 technologies affect e-commerce from adoption, security, legal and regulatory perspectives?
Dr. Toh See Kiat, Global Chairman, Goodwins Law Corporation / Vice Chairman, CommerceNet Singapore (Singapore)
5:00 End of LMFA 2019 Conference
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