Day One

15 March 2018 | Thursday

Day Two

16 March 2018 | Friday

Main Conference

eCommerce Seminar 

Day 1

Main Conference

eCommerce Seminar

Day 2

 MORNING PLENARY

The New Paradigm of Retail, Delivery Fulfilment

  • New Models for Collaborative Logistics
  • Differentiating through Delivery
  • Urbanising Logistics

Accelerating the Digital Economy: Facilitating Trade, Boosting eCommerce in the Region

Curating Your Brand and Products Around Today’s Millennial and Gen-Z Consumers

  

Content-Led Marketing for Improved Reach, Engagement and ROI

    

Making Social Work for You: Leveraging on Social Media Marketing

  

Leveraging Brick-and-Mortar Stores to Augment Your Online Merchandise Inventory

  

 MORNING PLENARY Building A Global, Digital Retail Business

  • Redefining Retail – Investing in the Future for Success, Winning Customers in the Era of Multichannel Retailing
  • Glocalise when Going Global
  • Achieving Total, Connected Retail

Digital Commerce 101: A Holistic View of the Operational and Customer Aspects of an Online Retail Business

   

From Online-to-Offline and Vice-Versa: Finding Success in Omni-Commerce

  

Enhancing Your Search Engine Arsenal: Mastering SEO and SEM for Online Search Visibility

   

Improving Your Customers’ ‘Unboxing Experience’

   

Reinventing Informal Retail: Creating a Mutually Beneficial Ecosystem for Manufacturers and the Informal Market

  

CONNECTED RETAIL COMMERCE

FULFILMENT REDESIGN

THE NEW RETAIL REALITY

FULFILMENT FOR THE FUTURE

 Servicing Next-Generation Consumers

Any Channel, Any Device, Any Time

 Globalisation 4.0

Going Cross-Border: Logistical & Payments Challenges in Southeast Asia

 Retail 360

Building a Brand through Delivery.

Harmonising Customer Touch Points & Fulfilment.

 Urban Logistics Done Right

Operating in an Urban Jungle. New Models, New Realities.

Sustainable Solutions

 Driving Retail Efficiency through Analytics

From In-Store to Online to Warehouse – Social Listening, Analytics & Forecasting

 On-Demand Delivery

Turning Days into Hours

 Re-Engineering the Customer Journey

Creating Seamless Omnichannel Experiences & Interactions.

 Disruption as the New Norm (Technologies) IoT Applications: New Possibilities & Opportunities.

 Developing Digital Fitness

 Supply Chain Fit for Today’s Commerce: Bridging Demand Gaps for Traditional Retail & eCommerce

Reliable Logistics for Multichannel Distribution.

Circumventing Slipping Profit Margins in Retail.

 Winning Last Mile

  • Happy Consumers
  • Price Intelligence
  • Segmented Features
  • Cross-Border Easiness

 Making Delivery Click

Trends in Same-Day Delivery & Returns.  Click & Collect Models.

 Warehouse Overhaul

Smart Automation: Increase Efficiency; Reduce Overheads; Eradicate Mistakes

 Autonomous & Smart Vehicles for Economic & Environmental Efficiency

 Joint Closing Plenary: ASEAN Single Window & What It Means for eCommerce

 Joint Closing Plenary: Global Markets

 Workshop A:

The Future of Blockchain Applications for Digitalised Logistics

 

Day One | 15 March 2018 | Thursday

  

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Day Two | 16 March 2018 | Friday

  

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TRACK B:

FULFILMENT FOR THE FUTURE

Urban Logistics Done Right

11.10 AM   

Session Opening Remarks

11.15 AM

A New Sharing Economy Model: Sustainable Solution for Urban Delivery

  • Turning every home and store in a city into a pick-up location
  • Reducing failed deliveries through self-selection and self-collection within 1km
  • The importance of cross-platform integration and partnerships

Bryan See Toh, Co-Founder & Chief Executive Officer, Park N Parcel

11.45 AM

The 5 Es of Future Parcel Movement – Environmental, Empowerment, Ergonomics & Economic Efficiency

  • Sustainable distribution alternatives – today and tomorrow
  • Uncovering efficiencies that can be achieved through such investments
  • What can we learn from similar implementations in Europe that are applicable here in Asia?

Tushar Desai, Managing Partner, Orbitak AP LLP and Business Development, Asia Pacific, RYTLE GmbH

12.15 PM

PANEL: Achieving Same-Day and On-Demand Delivery in Urban Jungle

  • Beating the urban traffic gridlock to increase customer service levels
  • Are shared-economy models the answer to collective success for everyone?
  • Spotlighting the technologies and the role they play in making this possible

Panelllists:

Karan Bhardwaj, Co-Founder & Chief Executive Officer, Rapid Rabbits

Syairil Reza, COO & Chief Technology Officer, ZeptoExpress

Ed Clarke, Co-Founder & Managing Director, Yojee

Gaetano Seminario, Managing Director, Singapore, Lalamove

Maarten Hemmes, Founder & Chief Executive Officer, CarPal

Moderator:

Aizat Rahim, Co-Founder, Dropee.com

1.00 PM

Networking Lunch

Developing Digital Fitness

2.00 PM

PANEL: Leveraging “Control Tower” Systems to Manage and Scale Delivery Operations Effectively to Meet On-Demand Needs

  • Adopting an open operations model that focuses on hybrid fleets (in-house fleets and outsourced drivers) to better manage increasing order volume in peak seasons
  • Using “Machine Learning”-powered tech to reshape delivery operations to become more efficient
  • Mapping out optimal routes so that the delivery process becomes efficient and cost-effective

Panellists:

Maarten Hemmes, Founder & Chief Executive Officer, CarPal

Jonathan Lim, Co-Founder, Oddle

Beh Lee Yen, Co-Founder & Chief Operating Officer, Happy Bunch

Moderator:

Joanne Huang, Marketing Director, CarPal

2.30 PM

PANEL: IoT Applications – Unlocking New Capabilities & Opportunities

  • Fulfilment journey visibility through smart tech sensors
  • Cloud telephony and automated calls and how this can translate to reduced COD failures
  • “Control tower” systems in Southeast Asia – A need or a myth?

Panellists:

Raman M K, Chief Business Evangelist, Exotel Techcom

Nidhi Gupta, Co-Founder & Chief Executive Officer, Portcast.io

Moderator:

Fanny See, Chief Marketing Officer & Co-Founder, Detrack

3.00 PM

The Advent of Blockchain Technologies & AI: How are they Influencing the Logistics Sector

  • The full potential of AI & machine learning and the efficiencies it can bring
  • Blockchain and smart contracts in logistics
  • Faster deliveries, lower errors, lower costs

Ed Clarke, Co-Founder & Managing Director, Yojee

3.40 PM

Networking Tea @ the Exhibition Hall

JOINT CLOSING PLENARY:

GLOBAL MARKETS

4.00 PM  

Australia: Tinyme - A True Story of Mass Customisation Innovation

  • How Australian company Tinyme grew from a single person start-up to a leader in mass customisation?
  • Understadning Mass Customisation and how it is reinventing the retail supply chain
  • Bringing customer centricity to online fulfilment
  • How to be successful in the Australian ECommerce market?

Ben Hare, Chief Operating Officer & Director, Tinyme

4.30 PM

Oman: The Gateway to the Middle Eastern eCommerce Market

  • Accessing the Middle Eastern eCommerce market: Opportunities and challenges
  • Oman’s position and how it serves as a transhipment port to all 4 corners of the world
  • Exploring Oman’s FTZs and fulfilment capabilities that can better facilitate cross-globe forward shipments

Abdulmalik al Balushi, Chief Executive Officer, Oman Post

5.00 PM

FIRESIDE CHAT: Sub-Saharan Africa – Capturing Early & Rapid Growth Rates

Despite its slow initial take-up rate, this has picked up steam in the recent years. With Sub-Saharan African consumers looking for a larger variety of products at a better price, cross-border eCommerce penetration is currently at 43% and set to increase further.

  • Understanding the key drivers of eCommerce in Sub-Saharan Africa and how best to leverage them
  • Spotlighting what overseas imports consumers are looking for
  • Meeting financial, logistical and technological needs of the market
  • What does it take to capture market share?

Panellists:

Faycal Ihrai, Chief Marketing Officer, MallforAfrica & MallfortheWorld

Daniel Yu, Founder & Chief Executive Officer, Sokowatch

Bassey Eyo, Chief Executive Officer & Managing Director, Payporte

Tauriq Brown, Managing Director, Kyra Mode and Board Director, Technology & Marketing, South Africa Thai Chamber of Commerce

Moderator:

Kenneth Low, Chief Commercial & Operations Officer and Co-Founder, Arcadier

5.30 PM

End of LMFAsia 2018 Conference

Seminar Programme

30 minutes per session​​​​​​

Co-organised by:  

 

eCommerce Seminar

Day 1

15 March 2018, Thursday

11.00 AM

Curating Your Brand and Products Around Today’s Millennial and Gen-Z Consumers

  • Tailoring your brand identity and product mix to distinguish your platform from your competition, while gaining a strong foothold with your target market
  • Creating ‘Instagram-worthy’ content to appeal to today’s digital-native consumers
  • Adding digital value to your retail partners’ products catering to discerning e-consumers

Michael Ryan Chan, Chief Content Officer, ShopJJ

11.30 AM   

Content-Led Marketing for Improved Reach, Engagement and ROI

  • How to create and distribute valuable, relevant and consistent content to attract and expand your customer base
  • Defining your post frequency, scheduling, image size, and content syndication
  • Identifying tools to simplify, scale and manage content creation and marketing

David Lee, Digital Commerce Senior Consultant and Lecturer, SIRS

12.00 PM  

Making Social Work for You: Leveraging on Social Media Marketing Tools

  • Identifying which platforms and contents work for your business
  • Effective ways to market to your target audience via social media platforms
  • How to measure your social media advertising ROI and boost post effectiveness

David Lee, Digital Commerce Senior Consultant and Lecturer, SIRS

12.30 PM  

Networking Lunch

1.30 PM

An Overview of the Retail and e-Commerce Landscape in Cambodia

  • Cambodia 101: what you need to know prior to launching your e-commerce business in Cambodia
  • Securing your digital and IP assets to protect against parallel imports, infringement, and other IP and trademark-related issues
  • Ensuring digital integrity of your data for a compliant and regulation-ready e-commerce business​

Maria T. Theng, Head of Business Development, Roserb

[Session 1] 

2.00 PM - 3.30 PM

The Future of Blockchain Applications for Digitalised Logistics

  • Irrefutability of proof of delivery, from shipper to consignee to retailer to transporters
  • Smart Contracts: Automating responses or internal actions once certain milestones are reached
  • Micro-rewards to encourage driver compliance

Max Ward, Founder and Chief Executive Officer, OpenPort


 

[Session 2] 

3.30 PM - 5.00 PM 

eCommerce Seminar

Day 2

16 March 2018, Friday

 11.00 AM    

Digital Commerce 101: A Holistic View of the Operational and Customer Aspects of an Online Retail Business

  • The start-up process of an online store, including key components, performance indicators, and business roles and responsibilities
  • What are the various e-marketplace platforms and business models, and which is most suited to your digital commerce needs
  • Understanding the online customer buying process, communication with customers, and basic seller’s responsibilities

Ricky Law, Associate Trainer, SIRS

 11.30 AM

From Online-to-Offline and Vice-Versa: Finding Success in O2O

  • Omni-Commerce Organisation Re-Design: how to move from Omni-channel to Omni-commerce
  • Creating a seamless customer experience throughout the purchase funnel between both offline and online channels and touchpoints
  • Integrating your in-store inventory and logistics for seamless inventory visibility, mobile wallet enablement and enhanced cyber-security

Kelvin Tan, Associate Trainer, SIRS

12.00 PM

Enhancing Your Search Engine Arsenal: Mastering SEO and SEM for Online Search Visibility

  • SEO as a Channel: understanding the necessary aspects of optimisation, backlinking strategy, and working with SEO providers
  • Structuring web communications for digital content that will stand out in a crowded e-marketplace
  • Formulating your digital campaign strategy with measurable outcomes

Jayden Ooi, Founder and Chief Executive Officer, 33 Digital Group

12.30 PM

Networking Lunch

1.30 PM

Improving Your Customers’ ‘Unboxing Experience’

  • Perfecting the in-the-box presentation by eliminating clutter while ensuring maximum product cushioning and protection to enhance your customer’s unboxing experience
  • Ensuring damage reduction, cost efficiency and speed while going with a sustainable, environment-friendly solution

Peter Forsyth, General Sales Manager, Australasia , Ranpak

2.00 PM

Charting Your Journey Towards Retail Analytics

  • Getting ready for your analytics journey: understanding the different e-commerce data sets
  • How are you capturing and managing your data, and what do you intend to get out of it?
  • What you need in order for analytics to integrate into your business

Quek Wei Ling, General Manager – Online, Beautiful.me

2.30 PM

Reinventing Informal Retail: Creating a Mutually Beneficial Ecosystem for Manufacturers and the Informal Market

  • Revolutionising informal retail – enabling easier access and interaction between manufacturers and offline micro-businesses and increase availability of everyday products to e-commerce
  • Online tools that offline retailers can leverage to improve their supply chain, inventory management, and business operations
  • How analytics and BI can be utilised to enable other value-added services

Daniel Yu, Founder and Chief Executive Officer, Sokowatch (Nairobi, Kenya)

Day One | 15 March 2018 | Thursday

1.30 PM

Registration

WORKSHOP A:

The Future of Blockchain Applications for Digitalised Logistics

Workshop Highlights:

In the world of trade, there is a constant transfer of ownership and goods and cash flow, be it in B2B, B2C or even C2C. Valued at USD$13 billion, Southeast Asia’s eCommerce sector alone spends a considerable amount on outsourced transportation and last mile delivery providers.

Proof of delivery, contracts, compliance and performance measurements are a key part of these transactions and take up resources to implement, follow-up, and close the loop on. They are also slow, and open to dispute that in turn, delay cash flow and affect customer satisfaction.

In this workshop, we will examine blockchain technology, and how it can be implemented to ease the above processes and solve the cash flow problem that everyone seems to be talking about.

 Sponsored by:

   

About the Workshop Leader:

Max Ward, Chief Executive Officer & Founder, OpenPort

Previously the Vice President of Business Development APAC at Agility Logistics and the Head of Consumer Retail Asia at DHL, Max has over 10 years’ executive business development experience with leading logistics service providers in Asia, solving board-level supply chain problems for multinationals focused on the retail and consumer goods industries.

Prior, Max spent approximately 10 years in the I.T. arena at multiple “dot-com” start-ups in California’s Silicon Valley, trained as a systems engineer and worked for product development software companies in the US and Europe, before entering the logistics industry as a software product manager at APL Logistics in 2000.

2.00 PM

The Future of Blockchain Applications for Digitalised Logistics

  1. Irrefutability of proof of delivery from shipper to consignee to retailer to transporters
  • Avoiding disputes with live photo evidence for damaged or returned goods
  • Instant visibility and payment process triggers as soon as delivery is confirmed
  • Faster resolution with live information
  1. Smart Contracts: Automating responses or internal actions once certain milestones are reached
  2. Micro-rewards to encourage driver compliance
  • Encouragement matrix for drivers to confirm deliveries
  • Instant gratification and rewards for performing interim tasks needed

3.30 PM

End of Session 1

3.30 PM

The Future of Blockchain Applications for Digitalised Logistics

  1. Irrefutability of proof of delivery from shipper to consignee to retailer to transporters
  • Avoiding disputes with live photo evidence for damaged or returned goods
  • Instant visibility and payment process triggers as soon as delivery is confirmed
  • Faster resolution with live information
  1. Smart Contracts: Automating responses or internal actions once certain milestones are reached
  2. Micro-rewards to encourage driver compliance
  • Encouragement matrix for drivers to confirm deliveries
  • Instant gratification and rewards for performing interim tasks needed 

5.00 PM

End of Session 2