SINGAPORE, 14 FEBRUARY 2017 - Parcel Perform, a Singapore-based e-commerce logistics software-as-a-service (SaaS) provider, has recently launched a new set of product features providing e-commerce merchants with an even more intuitive e-commerce logistics experience. Parcel Perform is known to increase customer loyalty as well as reduce customer service costs for merchants worldwide. It just recently won the TV show “START UP” - a competition of entrepreneurs airing on leading regional news network Channel NewsAsia.

The improved Parcel Perform product features include:

  • A fully customizable branded tracking page - Merchants now ​ have even more options to customize their own branded tracking page, displaying tracking information for over 475 carriers in multiple languages. The service is available on mobile as well as desktop.
  • An improved customer service interface & notification service​ - Customer Service staff can now see all relevant order and parcel information in one intuitive interface and send tracking updates to their customer any time.
  • Enhanced analytics dashboards​ - The intuitive analytics dashboard is enhanced by additional statistics and insights to keep track of all key logistic KPIs such as transit times, deliverability and service SLA compliance.
  • Easy integrations​ - Customers can now get started in a heartbeat. Merchants can set up their tracking page in minutes, add parcels via simple CSV or just BCC Parcel Perform on their order confirmation for automatic upload. The team also released a new API library for even deeper integration.

Parcel Perform is continuously driving service innovation around the e-commerce last mile experience. Arne Jeroschewski, CEO of Parcel Perform, notes “Customer retention and loyalty is a key success factor for e-commerce merchants these days. More and more players therefore place a lot of attention on the experience after the purchase to compel users to come back. Parcel Perform is the best partner for merchants to make considerable improvements in exactly that experience.”

“We are constantly developing our service based on our customers’ feedback and are very happy to now offer even more powerful tools to our users around the world. Knowing how complex and frustrating logistics can be, we help more and more merchants with offering a simpler experience and allow them to focus on other, equally important parts of their business.” adds Dana von der Heide, Parcel Perform Co-founder and responsible for customer management.

About Parcel Perform

Parcel Perform offers free and paid-for logistics tracking and customer communication services. Fully-customizable customer interaction tools help improve consumer loyalty, while advanced carrier performance analytics across key KPIs empower merchants to optimize their logistics. Parcel Perform’s founders, Arne Jeroschewski and Dana von der Heide, are seasoned e-commerce and logistics professionals with over 10 years experience in developing state-of-the-art e-commerce logistics solutions in Asia and beyond. The company is headquartered in Singapore and provides services to customers worldwide.

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